SHOPPING INFORMATION
The charges of delivery at Gem Pharmacy are based on the number of order, the location of delivery, and the shipment method that is selected. The charges associated with any delivery will be made clear at the time of check out, prior to you making your purchase.
Orders done on gempharmacy.in are usually delivered in 24-48 business hours. The average delivery time is 2 to 7 working days, depending on your location and the availability of the courier partners. Areas that are remote or not metro might need more time to deliver. The approximate delivery information is provided after dispatching the order.
After you place an order on Gem Pharmacy:
- You receive an order confirmation via email or SMS.
- Your order is reviewed and prepared by our pharmacy team.
- Once dispatched, a tracking link is shared with you.
- Your products are delivered safely to your registered address.
Each step is handled with strict quality and safety standards.
Yes, each order on Gem Pharmacy will be sent out as a digital invoice. Your registered email is to receive the invoice and might be attached to your order package. This invoice may be pro record, reimbursements or warranties.
SHOPPING INFORMATION
The payment is deducted upon successful confirmation of orders. In case of online payment like UPI, debit cards, credit cards or net banking, the amount is instantly debited. The refunded amount (had you been debited) is made back in case of any payment default in accordance to the normal refund schedule of your bank.
Wishlist on Gem Pharmacy provides the opportunity to store the items that you might wish to buy in the future. You can also use it to rapidly repeat the common medical products or wellness products search without having to search once more. By placing things on your wishlist, this does not make any reservation or buy the things.
In case you are provided with a damaged, expired, or wrong product, you should also contact the Gem Pharmacy customer support right away. Send your order ID and with clear photos of the product and package. Our team is going to confirm the matter and provide a replacement or refund according to our return and refund policy.
Any change or cancellation of orders in advance can only be done before dispatch. The shipment of the order might not be canceled or changed once it is shipped. In case you want a change or cancellation, call Gem Pharmacy support as soon as possible with your order number.
Once your order has been dispatched, you can use package tracking to see the real time status of the order. After the shipment, you will have a tracking link through SMS or email that will allow you to check the delivery progress, courier updates, and the delivery date.
